Satisfaction While online shopping opens up a vast worldwide market that would otherwise be unavailable to most of us, it can be different from purchasing something directly off the shelf. So, if you are unsatisfied for any reason with your photograph simply return it within 90 days of delivery for a full refund or exchange. As we currently offer Free Worldwide Shipping you will only incur the minimal cost of return postage. In the unlikely case that your photographs are damaged on their way to you, simply contact us within three days of receiving the delivery and we will replace the damaged photograph at no additional charge. Quality These are not your average photographs - Philip Pankov guarantees that your image will remain unchanged for at least 100 years. This level of confidence is only possible because he uses proven archival hand-printing methods and the highest quality photographic films, solutions and papers available. Security Its important that you feel safe with your online purchases. For this reason we have chosen to accept payment online exclusively through PayPal. As the most widely recognized online payment company, PayPal provides an exceptionally secure and convenient service for online shoppers. All transactions are processed directly on www.paypal.com rather than through individual websites meaning that your payment details remain unknown to the seller. When ordering on PhilPankov.com you will notice this as you click on the PayPal link next to your chosen image and size option – you are instantly re-directed to PayPal’s secure site where you are able to enter your details without risk. Privacy Under no circumstances will we provide your contact details to anyone without your consent.